Welcome to Resinary. We are artisans with a deep love for our craft, and we take pride in our work, ensuring that each product is made with the highest quality materials and meticulous attention to detail.
At Resinary, every piece is carefully crafted from the design, editing, and 3D printing of prototypes to the meticulous hand-painting, color coordination, and precise epoxy resin ratio adjustments. Our team is committed to creating pieces that are both durable and aesthetically pleasing, bringing life and personality to your living space, office, or workspace. The combination of epoxy resin and gentle lighting, along with intricate details, creates a vibrant and unique work of art that stands out in any setting. Since our products are entirely handmade, each piece is unique and cannot be exactly the same. While this means that no product is 100% identical, we strive to maintain the highest quality in every item. We also work hard to have products ready and use the best shipping services to ensure that your order is prepared and delivered to you as quickly as possible.
Frequently Asked Questions
1. Can I edit or cancel an order after it has been placed?
Because we aim to provide efficient service and delivery, orders are processed as quickly as possible. Therefore, orders may not be able to be changed once they are placed. If you do need to modify or cancel an order, please contact us as quickly as possible via fanpage, or at support@resinary.com.
2. How long will it take to receive my order?
Estimate shipping date varies depending on each product. We process orders on business days, which are Monday through Friday, Eastern Standard-Times. The majority of orders are produced and shipped within 7 - 15 business days.
3. What shipping options are available?
The shipping option is determined by the destination zone. Orders are shipped via USPS (the US), Auspost (Australia) or Royal Mail (the EU, UK, Canada, and other countries).
4. How can I track my order?
When your order is shipped out, we will update a tracking code via email so that you can stay up-to-date with your order status. To track an item, go to Tracking order page and enter your Order ID and the email address you used to place the order. If you can’t find this info or want to learn more about this process, please email us at support@resinary.com.
5. How should I proceed if the product arrives damaged or broken?
In the unfortunate event of a damaged or broken product upon delivery, kindly inform us, and we will promptly arrange for a replacement. A new tracking number will be provided for your reference.
6. What if I haven't received my order by the estimated delivery date?
If your order has not arrived by the estimated delivery date, please contact our customer support. We will investigate the matter and provide you with the necessary information and updates on your order status.
Experience elegance and sophistication in every purchase. Address: 11715 Acadian Dr Houston, TX, 77099, United States
